top of page
Privacy Policy

Last Updated: 27 July 2024

 

Welcome to jornee!

​

jornee is owned and operated by Jornee Ltd.

​

jornee values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

​

By using the platform, you are accepting the practices described in this privacy policy. Your use of the platform is also subject to our terms and conditions. In this privacy policy, the words "platform" refers to the jornee mobile application and the jornee website together, unless referred to individually in the document, "we", "us", "our", and "jornee", refers to jornee, and "you", and "user", refers to you, the jornee user.

​

This privacy policy may change from time to time. Your continued use of the platform after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations and specifically the Data Protection Act 2018 (UK regulations) and the General Data Protection Regulation (GDPR - European regulations).

 

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:


Will be under the responsibility and in charge of:

 

2. HOW WE OBTAIN YOUR CONSENT

When you use the platform, register as a user, use the functionalities available on the platform, purchase a subscription plan, subscribe to our newsletter, contact us via our contact information and contact form, you consent to our collection, storage and use of your information under the terms set out in this privacy policy.

 

3. TYPES OF INFORMATION COLLECTED

The information we collect from our users helps us to continually improve the user experience on the platform. These are the types of information we collect:

Information you provide to us. You provide information when you use the platform, register as a user, use the functionalities available on the platform, purchase a subscription plan, subscribe to our newsletter, contact us through our contact information and contact form. As a result of those actions, you may provide us with the following information: 

  • Full name

  • Email

  • Phone number


Usage Data (website): As you browse our website, certain usage data is automatically collected. These include technical information such as the IP address of your device, the type and version of your browser, the specific pages you visit on our website, the date and time of your access, the amount of time you spend on those pages, and other diagnostically relevant data.

​

In the case of access via mobile devices, we also collect information specific to these devices. This may include, but is not limited to, the type of mobile device used, its unique identifier, the IP address of the device, the mobile operating system and the type of mobile browser, along with other identifiers and diagnostic data.

In addition, we collect information that your browser automatically provides each time you visit our website or access our website using a mobile device.

​

Usage Data (application): jornee automatically collects certain types of information during users' use of the application. This collection includes technical data such as device type, operating system, device settings, application usage and interaction preferences. This information is essential to improve the functionality and performance of the application, as well as to customise the user experience and ensure system compatibility. All data collected is handled in accordance with our privacy policy, ensuring its protection and confidentiality. 

​

Payment information: At jornee, we offer both free and paid subscriptions, processed through the Google Play and App Store APIs. Payment information is handled exclusively through these services, and jornee does not store or access such information. By subscribing to the payment option, the user accepts the terms and conditions of Google Play and App Store, as well as their privacy policy.

​

All personal information related to the payment, including credit card details, is processed securely through Google Play and App Store, ensuring the protection of the user's data. jornee does not collect or store user's financial data, relying on the security of these services to manage transactions.

​

The user can manage and cancel their subscription through their Google Play or App Store account at any time. jornee does not offer refunds for partially used subscription periods. Changes to subscription fees will be notified to the user in advance, and any changes will be applied in the next billing cycle. Payment information and subscription details will be subject to Google Play and App Store privacy policies and jornee's terms of service:

 

Social Media: On our website, we provide you with various links that allow you to interact with social media. We invite you to use these functions to share your information as you wish. However, we strongly encourage you to review the privacy and data protection policies of each of the social media sites you use through our website to understand how they handle your personal information.

 

Contact information: We may access some personal information about the user, such as name and email address, when the user or any third party communicates with us through our contact information. Personal information provided through our contact information is not stored on any jornee server and will be stored on the respective server of our email service.

 

4. INFORMATION PROVIDED THROUGH THE FUNCTIONALITIES OF THE PLATFORM

At jornee, we value the privacy and security of the information users share with our platform. When users interact with the app, they are asked to write about their feelings, select the main emotions that drive them and express what they need at that moment. This information is stored anonymously in our cloud system, which means that while we have access to this data for analytics and platform improvements, we cannot trace this information back to an individual user, unless the user explicitly includes personally identifiable information in their inputs.

​

The platform also offers eight sets of emotional needs questionnaires, designed to help users identify and better understand their emotional states. When completing these questionnaires, users answer questions by selecting from pre-defined options, and each test generates three possible results. These results are anonymised and stored in the cloud so that we can access them for analytical purposes, but, as with sentiment data, they cannot be traced back to a specific user.

In addition, jornee provides prompts for journaling, helping users reflect on their emotional needs. Writings generated from these prompts are stored only on the user's device, without being transferred to our cloud. This ensures that these prompts remain completely private and out of our reach.

​

To protect user privacy, we implement robust security measures in the management of anonymised data stored in the cloud. We are committed to using this information only to improve the user experience on the platform and for internal research to better understand the emotional needs of our users as a whole.

​

By using jornee, you consent to your anonymised data being collected and used in this way. However, the user has full control over the personally identifiable information they choose to share and may choose not to include such data in their entries.

 

5. HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform, to fulfil the legitimate purposes described in section 5 of this policy or until the user closes the user account, unsubscribes from our newsletter or requests deletion of their data. jornee may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, jornee may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

 

6. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and to provide the functionalities available on the platform appropriately. We use personal information collected through our platform as described below:

  • Facilitate the registration of our users.

  • Provide our subscription plans.

  • Process subscription payments.

  • Provide the functionalities available on the platform.

  • Understand and improve your experience using our platform.

  • Respond to your comments or questions through our support team.

  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

  • Send you notifications and relevant information about jornee.

  • jornee marketing purposes.

  • Process user requests related to the exercise of their rights over their personal data.

  • Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.

  • Protect, investigate and deter fraudulent, unauthorised or illegal activities.

 

7. HOW WE SHARE INFORMATION

Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below.

​

Third-party suppliers. We use third party services to perform certain functions on our platform. Some of these functions and services include: hosting the app in the app stores (App Store and Google Play), payment processing (App Store and Google Play), data storage services, sending emails, and performing tracking and analytics functions on the platform.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy. 

​

E-mail communications. By providing us with your email address, you consent and agree that we may send relevant content, notifications and information to your email address. Therefore, your email address may be shared with third party bulk email services for the sole and exclusive purpose of sending you relevant communications. If you wish to stop receiving communications from jornee, you may unsubscribe at any time by using the "unsubscribe" option available in the same emails or by sending your request through our contact information. 

​

Business Transfers. In the event jornee creates, merges with, or is acquired by another entity, your information will likely be transferred. jornee will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.

​

Protection of jornee and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of jornee, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

​

Anonymous Information. jornee uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.

 

8. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, jornee undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.

 

9. INTERNATIONAL DATA TRANSFER

By using our platform, you agree that your personal data may be transferred and processed outside your country of origin, where data protection laws may differ. This is because data may be stored on servers located outside the country. jornee is committed to taking the necessary steps to ensure that your data is treated in accordance with applicable privacy standards and is adequately protected during any international transfer.

 

10. PROTECTION OF YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at jornee strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.

 

11. RIGHTS 

Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

  • Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.

  • Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.

  • Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.

  • Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.

  • Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.

  • Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.

  • Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise their rights will be attended and answered within a maximum period of 10 working days. 

 

12. RIGHT OF EDITING AND DELETION

We are committed to ensuring that our users maintain full control over their data. Therefore, we grant users the explicit right to modify or delete any information they have provided to the platform.

Users can exercise this right directly through their user account by facilitating the editing or deletion of their data. In the event that certain requests cannot be handled through the user account, users may contact us through our contact information to make the necessary edits or deletions.

Our approach is designed to ensure that users have constant and effective control over their data, allowing them to manage their information in a way that protects their privacy and autonomy.

 

13. PROTECTION OF CHILDREN'S ONLINE PRIVACY 

We comply with national and international data protection regulations regarding the protection of children's personal data. We do not collect any information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take immediate steps to delete such information.

 

14. THIRD PARTIES

Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information jornee collects from you. If you disclose your information to others, whether other users or jornee vendors, different rules may apply to their use or disclosure of the information you disclose to them. jornee does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. jornee is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the jornee platform. Please review the privacy policies of third-party websites or services that you access through the jornee platform.

 

15. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website and services following these changes constitutes acceptance of the changes.

 

16. CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us through our contact forms or by using the following contact information:

​

Jornee Ltd.
124 City Road, London, EC1V 2NX
hello@jornee.app

bottom of page