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  • What is jornee?
    jornee is an emotional wellbeing app designed to help you understand the underlying unmet emotional needs behind your difficult feelings and emotions. By focusing on your unmet emotional needs, jornee empowers you to create lasting change and improve your overall wellbeing by helping you develop personalised strategies to move through life with intention and purpose.
  • How does jornee work?
    jornee combines self-assessments, therapeutic writing prompts, and a logging feature to help you uncover your emotional needs and develop strategies for fulfilling them. By understanding the root causes of your difficult emotions and feelings, you can break free from persistent negative feeling patterns and build resilience through awareness and self-compassion.
  • Is jornee a therapy replacement?
    No, jornee is not a replacement for therapy or professional mental health advice. It is a valuable tool for self-discovery and emotional regulation, but if you are experiencing severe or persistent mental health challenges, please seek professional help.
  • Who can use jornee?
    jornee is designed for adults seeking to improve their mental wellbeing and emotional healing. It can be beneficial for individuals of all backgrounds and experiences.
  • Is jornee suitable for teenagers?
    While jornee is designed for adults, it can be beneficial for older teenagers with a good level of emotional maturity and self-awareness. We encourage parental guidance for younger users.
  • What is jornee's feelings log feature?
    Our simple 3-step feelings log feature goes beyond superficial mood tracking. It guides you to dive deeper into the core emotions and unmet needs behind your feelings. Using it daily can help improve self-awareness and your ability to fulfil your needs.
  • How do the emotional needs tests work?
    jornee's emotional needs tests are designed to help you identify your core emotional needs by answering a series of questions about feelings that you might experience in your daily life. By answering these questions, you'll gain insights into what might be missing in your life. They are constantly reviewed and updated by our Founder personally.
  • What kind of therapeutic writing prompts can I expect in the app?
    Our therapeutic writing prompts were carefully written by our Founder, focusing on self-reflection, emotional exploration, and need fulfillment. You can expect prompts that encourage you to dive deeper into your inner-most thoughts and feelings. They are often reviewed and updated by her personally.
  • How often should I use jornee?
    For optimal results, we recommend using jornee consistently. Even short daily check-ins can make a significant difference in your emotional wellbeing.
  • How do you process my data?
    We prioritise data privacy and security. Your information is handled with the utmost care and is protected by industry-standard encryption. For more information, please refer to our Terms and Conditions and Privacy Policy.
  • How do you handle my privacy, specifically my writing entries?
    At jornee, we prioritise your privacy. All therapeutic writing entries are stored locally on your device. We do not have access to the content of your emotional needs journals unless you explicitly choose to share it with our support team for troubleshooting purposes. We use anonymised data from your feelings log entries to improve our app and develop new features, but this data can never be traced back to you, unless you specifically choose to write personally identifiable information. For that reason, we recommend that you don't write personally identifiable information in your feelings log entries.
  • What happens to my data if I delete my account?
    If you delete your account, all you data is deleted from our system and cannot be recovered. If you create a new account after deleting your old one, you won't have access to your old data, and will have to start fresh.
  • What happens if I delete the app?
    We understand the sensitive nature of your therapeutic writing entries. To protect your privacy, these entries are stored locally on your device. For added peace of mind, you can use our Export feature to save your entries to another location. Please note that deleting the app will also delete your journal entries unless you've exported them.
  • Is jornee available on all devices?
    jornee will be available soon for iOS and Android devices.
  • How do I create an account?
    After you download jornee, you will be prompted to create an account using email and password, or by logging in with your Google or Apple account.
  • Can I use jornee without an account?
    For your security, you need to create an account to have access to jornee and its features.
  • How much does jornee cost?
    jornee is free to download, with some features being free to use. However, to use the full app, a Premium subscription is required. jornee has two subscription options: monthly and yearly. The monthly subscription costs £5.99 per month, and the yearly option £34.95 per year.
  • What happens if I cancel my subscription?
    If you cancel your subscription, you will have access to the premium features until the end of your billing cycle. After that, your access will revert back to the free subscription. You won't lose access to the content you created when you were Premium. jornee’s subscriptions are processed by the Apple App Store and Google Play Store. You can cancel your subscription at any time through the Subscription settings in your device.
  • How do I update my payment information?
    jornee’s subscriptions are processed by the Apple App Store and Google Play Store. You can change your payment information at any time through the Subscription settings in your device.
  • How do I delete my jornee account?
    In the app Settings menu you can delete your account at any time.
  • Can jornee help with specific mental health conditions?
    jornee is not a diagnostic tool or a replacement for professional therapy. However, many users have found it helpful in managing symptoms associated with conditions like anxiety, depression, and stress.
  • Can I share my jornee data with my therapist?
    jornee can be a powerful complementary tool for therapy and counselling. We prioritise your data privacy, but you can manually export your data to share with your therapist if you wish.
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